Payment & Refund

Payments for Velvet Garden Atelier services are collected according to the quote confirmed before work begins on velvet-garden.forum.

• Saved replies for payment bookings reference this site so history stays on the right ticket at Velvet Garden Atelier.
• Accepted methods are confirmed by email from studio@this site and may include card or local transfer depending on Malaysia norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact studio@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for George Town unless otherwise stated.

Materials for payment are quoted before stationery labour begins so George Town regulars are not guessing about lead times. No app-only queues for this bench Desk near 130 Lebuh Armenian.

Our stationery desk explains payment before tools leave the shelf while Tue–Sat 10:00–19:00 remains the reliable window for replies. We keep stationery notes separate from unrelated service tracks.